Privacy Polcy

This privacy policy sets out how The VIP Shutter Co Limited. uses and protects any information you provide when you use this website or communicate with The VIP Shutter Co. (herein known as The Company).

Our Contact Details:
The VIP Shutter Co Limited
Unit 2 Cuxton House,
1 Cuxton Road,
Strood, Rochester,
ME2 2BT.
Telephone: 01634 943153

This privacy notice was last updated on 6th April 2024

The Company is committed to ensuring that your privacy is protected. Should you provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

The Type Of Personal Information We Collect:
We may collect and process the following information:

• Name and job title
• Contact information, including email address
• Demographic information such as postcode, preferences, and interests
• Other information relevant to customer surveys and offers
• We record all telephone conversations for training and
• monitoring purposes and to ensure that quality standards
• are met.

How We Get The Information And Why We Have It:

We gather information that you provide us with directly or via a contact request form. We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers, or other information that you may find interesting using the email address, phone number
• (for call, SMS, WhatsApp), or postal address that you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, SMS, WhatsApp, social
• media platforms, and postal mail. We may use the information to customise the website to suit your interests.
• We are required by the Financial Conduct Authority to record telephone calls and to retain the data for six years.
• We will retain emails and SMS records indefinitely, as well as your data (phone number, address, email address (but at least six years due to the point below relating to call recordings ).
• To meet FCA requirements, we will retain call recordings for six years and dispose of them using secure deletion software after that.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can withdraw your consent at any time. You can do this by contacting info@thevipshutterco.co.uk 

(b) We have a contractual obligation. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use cookies? A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. By gathering and remembering information about your preferences, the web application can tailor its operations to
your needs, likes, and dislikes. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them if you prefer. However, this may prevent you from fully enjoying the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links
to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:

• We will not pass your personal information to any third party unless it relates to an installation where your name, address, and phone number may need to be supplied to a third party for the purposes of handling the installation.
• Suppose you have previously agreed to us using your personal information for direct marketing purposes. In that case, you may opt-out by emailing info@thevipshutterco.co.uk or opting-out directly from one of our marketing emails.

We will not sell, distribute, or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties, which you may find interesting. Your Data Protection Rights Under data protection law, you have rights including: 

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate and to complete information you think is
incomplete.

Your right to erasure: In certain circumstances, you have the right to ask us to erase
your personal information. Your right to restriction of processing—In certain circumstances, you have the right to ask us to restrict the processing of your personal information.

Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability: You have the right to ask that we transfer the personal
information you gave us to another organisation, or you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Don’t hesitate to get in touch with us if you wish to make a request.

The VIP Shutter Co Limited
Unit 2 Cuxton House ,
1 Cuxton Road,
Strood, Rochester,
ME2 2BT
Telephone: 01634 943153